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Client Support

mobizent™ prides itself on our application reliability. We also know that our mobizent™ application is critical to your mobile business. That's why we offer the mobile industry's best technical support, including a highly trained and skilled support engineering team, to make sure your company experiences only minimal downtime.

Today, what variables could be more critical to any company's success than time-to-solution and downtime reduction? Our team of highly skilled support engineers provides quick and professional resolution to any service and technical-related issues that may arise.

Clients choose from two levels of support:

  • Standard Support - Available during core business hours
  • 24/7 Support - True 24x7x365 support with technical expertise always on hand for high severity issues

Whichever level of support is chosen, clients benefit from unlimited 24x7x365 access to our proprietary, self-service tools and resources:

  • Client Support Portal - Ticket progress and issue resolution tracked in real-time

Standard Support

mobizent™ Standard Support is offered as part of our license agreement to all clients. Standard Support provides clients with world-class technical support during normal office hours. Issues unresolved at close of business are then re-addressed the following business day.

24/7 Support

mobizent™ offers industry-leading 24/7 support, providing full service 24 hours per day, seven days per week, 365 days per year. With this valuable service a highly skilled team supports your systems around the clock. 24/7 Support has the following advantages over Standard Support:

  • Always-on-hand engineers offering 24/7/365 support for all layers of Severity
  • Support during business hours for upgrade installations
  • First line of support available to log requests 24/7/365 for all severity levels

For further information about mobizent™’s Technical Support please contact